Return Policy
Returns & Exchanges — Quick Summary
Contact us within 3 days of delivery to start a return or exchange, and ship items back within 14 days. Approved returns receive store credit for the full amount paid; a 15% restocking fee applies if you'd prefer a refund instead. Sale items, worn/used items, and hair-on-hide pattern or color variations aren't eligible for return. Full details below.
Return & Exchange Policy
All sales are final once an order is placed — we're unable to accept cancellations. For approved returns, you'll receive store credit for the full amount paid. If you'd prefer a refund instead of store credit, a 15% restocking fee will be deducted from your original purchase price once the returned item is received and inspected
To be eligible for a return or exchange, contact Dodi Jo's within 3 days of delivery and ship your item back within 7 days of delivery. Sale items are final and not eligible for return. Return and exchange shipping costs are the customer's responsibility.
Items must be unworn, unused, in original condition with tags attached, and in their original packaging. Because hair-on-hide pieces are natural products, we don't accept returns or exchanges based on pattern or color variation.
To start a return or exchange, email us at shop@dodijos.com. Once your return is accepted, you'll receive instructions for mailing your item back to us at your expense. Items shipped to us without an approved return request will not be accepted.
For any questions about item descriptions, returns, or exchanges, reach out anytime at shop@dodijos.com.
Facebook Return Requests
We don't process returns through Facebook Messenger — we prefer to work with each customer directly by email to make sure your return or exchange is handled properly.
Exchanges
If your exchange item costs less than your original purchase, we'll issue the price difference as store credit. If it costs more, we'll send an invoice for the difference.
Store Credit
Once we've received and inspected your return, we'll let you know whether store credit has been approved. If approved, you'll receive a code to use at checkout.
Damages & Issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away so we can make it right.
Cancellations
We're unable to cancel orders once they've been placed. If you'd like a different item, you're welcome to request an exchange as long as it meets the requirements above. Return shipping is the customer's responsibility.